| Learning Support
Your course instructor is your key person for learning support. The type of support will depend on how the learning material is presented in SZABIST Online System.
Technical Support (System Support)
A SZABIST Online System Helpdesk is provided to assist program coordinator with technical difficulties. It is important that connection issues with internet service providers, different type of hardware, and software configurations are dealt with in the appropriate way.
Initially, technical support will be provided through course instructor. Be prepared to provide information on:
- computer CPU type and speed
- available RAM
- hard disk storage space
- modem type and speed
- Internet service provider
- operating system
- type and version of browser
- type and version of e-mail
- contact phone number
Some of the more common problems that occur are:
- not a 32-bit operating system
- not enough RAM
- not enough hard disk storage space
- incorrect version of Netscape or Internet Explorer
- incorrect proxy settings
- incorrect cache settings
- incorrect POP mail settings
- slow or faulty ISP connections
- using browser navigation rather than SZABIST Online System navigation
- more than one browser open at the same time
- impatience with connection speed
Each course you study may have a different instructor. As you study more online courses you may find that your expertise becomes the support for new students.
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